Our Hotel

Our Hotel

HYATT house Richmond-West is designed for comfort, from the contemporary social spaces to the oversized guestrooms. You can settle into that real feeling of home from the delicious food to the vibrant décor to the lifestyle-inspired amenities made for the modern traveler. Work, play and be yourself within the fashionable Short Pump Town Center in Richmond’s modern West End region.

Enjoy easy everyday living from our expanded Morning Spread breakfast buffet to Wi-Fi anywhere, anytime. Cross items off your agenda in our 24-hour business center, or spend your day on the Upper Deck by the heated pool and outdoor fire pit. Whenever you get hungry, you’ll find fresh goodies in our 24-hour market. Whatever you need, a House Host is here make it happen.

If you want to reserve a room for 30+ nights at our Short Pump hotel, we offer a special program that’s designed for longer stay travel. You’ll never feel far from home with life inspired services and amenities designed around your comfort. Our hotel offers a warm, at-home residential feel, so you can do whatever you want while you spend time in the West End of Richmond.
Read More >>

Travel Tips

  • When locating us, We are on the back side of the Short Pump Towne Center Mall, next to Dick’s sporting goods.
  • We do not provide shuttle service from Richmond Airport, taxi’s are available outside baggage claim. There is a taxi booth all the way to the right as you reach the outside lane.
  • If you are planning visit some of the historcial areas around the state, Richmond is approx 8 miles to downtown, Williamsburg is approx 65 miles and Charlottesville is approx 60 miles.

More Travel Tips >>

Hotel Features

  • Residentially Inspired Design
  • Luxe Beds and Linens
  • Contemporary Kitchens
  • Flat Panel TVs & Expanded Cable
  • 24 Hour Business Center
  • Complimentary Wireless Internet
  • Complimentary Parking
  • Complimentary Breakfast
  • H BAR with new Sip+Savor Menu
  • 24-Hour Market
  • Outdoor Infinity Pool + Whirlpool
  • Fitness Center
  • Fire Pit
  • Cabanas
  • 3 Versatile Event Venues
  • Dedicated On-Site Contact
  • New Borrows program, for items you forgot, or just couldn’t fit
  • Very Important Residence program for 30+ night guests, including grocery shopping service and laundry credits
More Hotel Features >>

Long-term Travel

At HYATT house® you're not just a guest, but a welcome resident. When you're going to be with us for a while, we want you to feel comfortable. We invite you to live in our space and keep your real-life routines rolling while you're with us by enjoying the following amenities:

 

  • An always available House Host to acquaint you with the hotel and neighborhood
  • Residentially inspired suites with separate spaces, featuring a contemporary fully-equipped kitchens (where applicable), spacious living room with flat-panel TV, bedroom with comfortable bed featuring ultra-plush pillows, triple sheeting and a pillow-top mattress, and a modern bathroom
  • Our Lounge, offering an open and welcoming space for you to relax, gather and socialize
  • Free high-speed Internet access in your suite and throughout public areas
  • 24-hour Guest Market
  • H BAR with new Sip+Savor Menu - a delicious menu of home-cooked comforts and full bar offering
  • Complimentary full hot breakfast
  • 24-hour Workout Room
  • Dry cleaning services (Monday-Friday) and laundry facilities
  • Earn free nights with no blackout dates with Hyatt Gold Passport®

More Long-term Travel >>

Guest Services

Just like an old friend welcomes a new one into town, we're here to make sure your stay at HYATT house is a comfortable one.  While you’re with us, prepare to enjoy these comforts and conveniences designed to make your travel time just a little bit easier.

Whether you need access to a computer, the name of a talented hairdresser or even a shoeshine - we will do our best to provide you with every service and amenity that you might desire during your stay with us.

Also, enjoy high-speed Internet access in our guest rooms and sophisticated wireless capabilities in our meeting and public areas.

Enjoy an invigorating workout in our 24 hour Stayfit gym, followed by a pampering soak in the jaccuzi or a visit to the upper deck heated pool. Throughout your stay – whether it is for work, a romantic getaway or much deserved vacation – you will experience all of the attention to detail that has made HYATT house Richmond West the premier choice among the Richmond West hotels.

Are you visiting as part of a group or meeting? Our expert staff will assist you in planning creative activities for your gathering. Whether you wish to take the entire team to a sporting event or make arrangements for spouses and family members of attendees, our Meeting Planners have a wealth of knowledge and experience to make your function exciting and memorable.
More Guest Services >>

Internet Access

Nothing’s worse than arriving back home to a landslide of emails. Luckily our complimentary business center Home Office and free Wi-Fi keep you connected, constantly, so you can keep a handle on things even when you’re gone.
More Internet Access >>

Map & Directions

HYATT house Richmond West is located on the back of the Short Pump Town Center Mall.  The hotel is not visible from West Broad Street.  When turning into the mall, follow the direction signs for Dick's Sporting Goods.
 
When searching for HYATT house Richmond-West on your GPS device, please reference Hotel Sierra Richmond-West to obtain accurate directions.


Directions from Richmond International Airport:
Exit airport going North on Richard E Byrd Terminal Drive and continue onto Richard E Byrd Terminal Drive. Turn slight right onto S Airport Drive. Merge onto I-64W towards Richmond/I-95. Continue on I-64W/I-95N via Exit 79 toward Powhite Pkwy/Charlottesville. Take exit 178A for US-250W/W Broad St toward Short Pump and continue 1 mile to Short Pump Town Center Mall on the right. Turn right into first mall entrance and turn right at the first stop sign. Follow road ¼ mile to the hotel. HYATT house® Richmond-West is on the left.

 

Directions from Charlottesville-Albemarle Airport:
Go South on Bowen Loop toward Airport Rd. Take slight right at Airport Rd and continue through the traffic circle on Airport Rd. Turn right at Seminole Trail/US-29 and continue to follow US-29. Take US-250E/US-29S ramp to I-64E. Merge onto US-250W/US-29S and follow US-29S to I-64E toward Charlottesville. Continue to Richmond and take Exit 178A for US-250W/W Broad St toward Short Pump. Merge onto W Broad St and continue 1 mile to Short Pump Town Center Mall. Turn right into first mall entrance and turn right at the first stop sign. Follow road ¼ mile to the hotel. HYATT house® Richmond-West is on the left.

 

Directions from Chesterfield County Airport:
Go southeast on Airfield Drive toward Whitepine Rd. Turn left on Whitepine and make a u-turn at Iron Bridge Rd/VA-10. Turn left on Iron Bridge Rd/VA-10 and take the ramp onto VA-288N. Follow VA-288N to the US-250/Broad St exit. Keep right at the fork, follow the signs for Short Pump and merge onto Broad St/US-250E. Proceed ahead to main entrance for Short Pump Town Center Mall and turn right. Turn right at the first stop sign and follow road ¼ mile to the hotel. HYATT house®  Richmond-West is on your left.

 

Prime location puts you...

 

  • in the fashionable West End of Richmond
  • right among upscale eateries and shops at Short Pump Town Center Mall
  • popular favorites include Nordstroms, Williams-Sonoma and Maggiano's
  • discover local secrets like Andrew's Gallery and Copper Grill
  • easy access from Rt 288 and Rt 64
  • 2 miles from Innsbrook
  • 6 miles from the West Creek Complex
More Map & Directions >>

Onsite Services

It’s nice to have a place to call home while you’re away form yours. HYATT house is the alternative to typical hotel accommodations. There are separate spaces that allow you to live like you might in your own home. Our studio, one bedroom, and two bedroom suites offer full kitchens, comfy Living Rooms, spacious bedrooms and stylish bathrooms. So you’ll no longer have to use your bed as a sofa. 

You’ll find it’s really easy to meet your neighbors, thanks to our social areas. We have workout rooms, pool and outdoor grilling areas in most of our locations—to make the community even more accommodating.

You’ll enjoy a lot of the comforts of home at HYATT house
 

 

  • H BAR
    • savory small plates
    • wine + beer + spirits
  • 24-hour onsite market
  • Dry cleaning
  • Guest laundry
  • Stylish and flexible event space

COMPLIMENTARY
  • Bistro breakfast
    • Made-to-order omelettes
    • Starbucks® brewed coffee
  • Wi-fi throughout
  • Multi-station business center + printers
  • Fitness center
  • Painless parking
  • Outdoor second floor includes:
  • Infinity pool + whirlpool
  • Fire pit, cabanas + cozy seating
  • New Borrows program, for items you forgot, or just couldn’t fit
  • Very Important Residence program for 30+ night guests, including grocery shopping service and laundry credits

HYATT house®
is 100% smoke free, pet free.
More Onsite Services >>

Transportation

Parking
Complimentary parking is available for all guests.

Shuttle Service
We do not provide shuttle service from Richmond Airport, taxi’s are available outside baggage claim.

Traveling Tips
  • When locating us, We are on the back side of the Short Pump Towne Center Mall, next to Dick’s sporting goods.
  • We do not provide shuttle service from Richmond Airport, taxi’s are available outside baggage claim. There is a taxi booth all the way to the right as you reach the outside lane.
  • If you are planning visit some of the historcial areas around the state, Richmond is approx 8 miles to downtown, Williamsburg is approx 65 miles and Charlottesville is approx 60 miles.
Airports

Cab/Limousine
Groome Transportation
804-222-7222

James Limousine Service
804-273-1540

TNT Limo Service
804-965-0990

Trains
Amtrak
804-965-0990

Shuttles
Groome Transportation
804-222-7222

Rental Cars
Avis, Budget, Dollar, Enterprise and Thrifty rental car agencies available at airport.
More Transportation >>

Pet Policy

Pets are not accepted at this hotel, please contact the hotel for alternative options.

More Pet Policy >>
Make a Reservation
Hyatt House Richmond-West
  • Rooms
  • Adults
  • Children help
Age of Children
(at time of stay)
Please complete the mandatory fields.

 Special Rates (AAA, GOVT, …)
  • Select a Special Ratehelp
Rooms and Guests Close 
Please enter date in mmm/dd/yyyy format
Check-in/Check-Out

Check-in Time: 4:00 pm
Check-out Time: 11:00 am

11800 W. Broad Street, Henrico, Virginia, USA, 23233

  • Tel: +1 804 360 7021