Our Hotel

Feel Right at Home in Our Richmond, VA West End Hotel

Hyatt House Richmond-West is designed for comfort, from the contemporary social spaces to the oversized guestrooms. You can settle into that real feeling of home from the delicious food to the vibrant décor to the lifestyle-inspired amenities made for the modern traveler. Work, play and be yourself within the fashionable Short Pump Town Center in Richmond’s modern West End region.

Enjoy easy everyday living from our breakfast to Wi-Fi anywhere, anytime. Cross items off your agenda in our 24-hour business center, or spend your day on the Upper Deck by the heated pool and outdoor fire pit. Whenever you get hungry, you’ll find fresh goodies in our 24-hour market. Whatever you need, a House Host is here make it happen.

If you want to reserve a room for 30+ nights at our Short Pump hotel, we offer a special program that’s designed for longer stay travel. You’ll never feel far from home with life inspired services and amenities designed around your comfort. Our hotel offers a warm, at-home residential feel, so you can do whatever you want while you spend time in the West End of Richmond.

Hotel Features

  • Free WiFi available throughout the entire hotel
  • Free onsite parking
  • House Host is always available
  • Same-day dry cleaning service
  • 24/7 coin-operated laundry room
  • New Borrows program, for items you forgot, or just couldn’t fit
  • Very Important Residence program for 30+ night guests, including grocery shopping service and laundry credits
  • 100% non-smoking hotel

Spaces & Places

  • Heated outdoor infinity pool with hot tub and fire pit
  • 24/7 fitness center with state-of-the-art cardio machines and fitness equipment
  • 24/7 business center equipped with computers, USB ports, Internet access, and remote printing

Residentially Inspired Suites

  • 134 spacious studio and one-bedroom suites
  • Separate living room, bedroom, kitchen, and workspace
  • Fully equipped kitchens with refrigerator, microwave, icemaker, stove, small appliances, and utensils
  • Signature Hyatt Grand Bed™ beds featuring ultra-plush pillows, triple sheeting and pillow-top mattress
  • 42-inch flat screen HDTV with premium cable and DVD player
  • Complimentary wired and WiFi Internet access
  • Complimentary remote printing
  • Flexible work area


Munch & Mingle

  • Free breakfast featuring the Omelet Bar, with create-your-own and chef-inspired options
  • Cocktails and shareables at H BAR
  • 24-hour Guest Market with grab & go food sandwiches, snacks, and grocery items
  • Local restaurant delivery service


Flexible Meeting Space

  • 1,750 square feet of flexible meeting and event space
  • Three versatile meeting rooms
  • All-inclusive meeting packages
  • Unique food and beverage options
  • Cutting edge A/V equipment
  • Free WiFi and remote printing

Catering and event planning

More Hotel Features >>

Map & Directions

Hyatt House Richmond West is located on the back of the Short Pump Town Center Mall.  The hotel is not visible from West Broad Street.  When turning into the mall, follow the direction signs for Dick's Sporting Goods.

When searching for Hyatt House Richmond-West on your GPS device, please reference Hotel Sierra Richmond-West to obtain accurate directions.

Directions from Richmond International Airport:
Exit airport going North on Richard E Byrd Terminal Drive and continue onto Richard E Byrd Terminal Drive. Turn slight right onto S Airport Drive. Merge onto I-64W towards Richmond/I-95. Continue on I-64W/I-95N via Exit 79 toward Powhite Pkwy/Charlottesville. Take exit 178A for US-250W/W Broad St toward Short Pump and continue 1 mile to Short Pump Town Center Mall on the right. Turn right into first mall entrance and turn right at the first stop sign. Follow road ¼ mile to the hotel. Hyatt House Richmond-West is on the left.

Directions from Charlottesville-Albemarle Airport:
Go South on Bowen Loop toward Airport Rd. Take slight right at Airport Rd and continue through the traffic circle on Airport Rd. Turn right at Seminole Trail/US-29 and continue to follow US-29. Take US-250E/US-29S ramp to I-64E. Merge onto US-250W/US-29S and follow US-29S to I-64E toward Charlottesville. Continue to Richmond and take Exit 178A for US-250W/W Broad St toward Short Pump. Merge onto W Broad St and continue 1 mile to Short Pump Town Center Mall. Turn right into first mall entrance and turn right at the first stop sign. Follow road ¼ mile to the hotel. Hyatt House Richmond-West is on the left.

Directions from Chesterfield County Airport:
Go southeast on Airfield Drive toward Whitepine Rd. Turn left on Whitepine and make a u-turn at Iron Bridge Rd/VA-10. Turn left on Iron Bridge Rd/VA-10 and take the ramp onto VA-288N. Follow VA-288N to the US-250/Broad St exit. Keep right at the fork, follow the signs for Short Pump and merge onto Broad St/US-250E. Proceed ahead to main entrance for Short Pump Town Center Mall and turn right. Turn right at the first stop sign and follow road ¼ mile to the hotel. Hyatt House  Richmond-West is on your left.


Prime location puts you...


  • in the fashionable West End of Richmond
  • right among upscale eateries and shops at Short Pump Town Center Mall
  • popular favorites include Nordstroms, Williams-Sonoma and Maggiano's
  • discover local secrets like Andrew's Gallery and Copper Grill
  • easy access from Rt 288 and Rt 64
  • 2 miles from Innsbrook
  • 6 miles from the West Creek Complex
More Map & Directions >>

Pet Policy

Pets are not accepted at this hotel, please contact the hotel for alternative options.

More Pet Policy >>

Long-term Travel

At Hyatt House you're not just a guest, but a welcome resident. When you're going to be with us for a while, we want you to feel comfortable. We invite you to live in our space and keep your real-life routines rolling while you're with us by enjoying the following amenities:

  • An always available House Host to acquaint you with the hotel and neighborhood
  • Residentially inspired suites with separate spaces, featuring a contemporary fully-equipped kitchens (where applicable), spacious living room with flat-panel TV, bedroom with comfortable bed featuring ultra-plush pillows, triple sheeting and a pillow-top mattress, and a modern bathroom
  • Our Lounge, offering an open and welcoming space for you to relax, gather and socialize
  • Free high-speed Internet access in your suite and throughout public areas
  • 24-hour Guest Market
  • H BAR with new Sip+Savor Menu - a delicious menu of home-cooked comforts and full bar offering
  • Breakfast
  • 24-hour Workout Room
  • Dry cleaning services (Monday-Friday) and laundry facilities
  • Earn free nights with no blackout dates with World of Hyatt®

More Long-term Travel >>
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Check-in Time: 4:00 P.M.
Check-out Time: 12:00 P.M.

11800 West Broad Street Suite 1098, Henrico, Virginia, USA, 23233

  • Tel: +1 804 360 7021

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